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Kyruus Customer Forum

2019 Details Coming Soon!

Each year Kyruus brings together customers from across the country to exchange ideas, feedback, and best practices with each other and with Kyruus leaders. Customer forum attendees have the opportunity to hear about Kyruus’ roadmap priorities, share feedback with members of the Kyruus product team, and participate in breakout sessions focused on topics aligned with their areas of interest. Last year’s breakouts included discussions on provider engagement, centralizing patient access, boosting digital patient acquisition, and more.

The customer forum attracts health system attendees at the Director, VP, and C-level across access, experience, marketing, strategy, digital innovation and more with the goals of helping them learn from each other, gain insights to enhance their impact on their organizations, and stay up to date on the Kyruus product suite. Attendees leave the event not only with knowledge to help them move the needle even more on patient access, but also with a network of health system leaders in similar situations to support them.

Please note: The customer forum is open to existing customers as of September 23, 2019 only.


It is always insightful to understand the best practices around access from other thought leaders in the industry.

Very informative to learn about what other users are doing, and how Kyruus is continuing to innovate along with their clients.

2018 Customer Forum Agenda

12:00 - 1:00pm: Networking Lunch
1:00 - 2:30pm: Insider View into 2018 Product Highlights & the Kyruus Roadmap
2:30 - 2:45pm: Break
2:45 - 3:15pm: Customer Panel: Centralizing & Scaling Your Access Center with ProviderMatch 

  • Pam Clark, Associate Director of Ambulatory Access at UAB Medicine
  • Pamela Ravare, Director of Staffing & Referral Management Operations at Houston Methodist

3:15 - 3:45pm: Customer Presentation: Change Management for Online Scheduling

  • Jen Melby, Director of Experience at Piedmont Healthcare
  • Kelli Kessack, Director of Access & Engagement at University of South Florida Health

3:45 - 4:45pm: Breakout Discussions
4:45 - 5:00pm: Closing Comments

Great opportunity to meet people in a similar place in their journey.